Contact Us

Hours: 7 Days a week from 10 am to 6 pm



We stand behind all of our Products. If your Schleich products or apparel develop a material or workmanship flaw within two years of the manufacture date, we want to get you back in the game.

If you believe your item is flawed, and it’s within 60 days of your purchase, you can simply return it to us for a full refund. For Schleich purchases, you’ll want to take your item back to the store you bought it from.

Some Schleich products have specific written guarantees and/or warranties. In those cases, details and return information would be included on the label, hang tag, or warranty card that came with the item.